Legrand Customer Service Option
Legrand CRM was from the outset designed to give users a complete 360 degree view of their company’s interaction with prospects, customers, suppliers, and business partners.
Customer service is a vital aspect of almost every business. Good service encourages customer loyalty. Bad service drives customers away.
With Legrand CRM it’s easy to cover the customer service and support functions in a totally integrated manner. Imagine your sales team knowing about support issues before they call the customer, or your support staff being aware of pending sales opportunities as they receive a support call!
Select the Customer Service option available with Legrand Professional and Legrand Corporate editions and you will immediately add powerful, fully integrated customer service features to your CRM system.
Benefits |
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Typical Business Uses |
- Customer service tab on every account shows complete list of support issues so everyone can quickly see service history
- Each support issue is assigned to a member of staff – there’s even a feature to notify staff by email – so no more issues slipping through the cracks
- Customer Support view shows all open issues, to whom assigned, and how long open, making it easy to manage performance
- Tools to help support staff track tasks and communications as they work through issues, integrated with Legrand To Do list and Calendar
- Every issue is categorised for analysis – use the data to spot, prioritise and reduce your most significant support problems
- Screen labels can be matched to your business – whether you call it an Issue, a Ticket, or a Service Request – so users will pick up quickly
- When used with the optional Item Tracking Module, you can link each issue to a particular product or service you have sold enabling you to build a complete service history for the product
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- Product and equipment returns and repairs
- IT system support and maintenance
- General customer service issues and complaints
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Legrand Customer Service Licensing |
Customer Service Option
£125 per user |
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Customer Service +
Item Tracking Bundle
£175 per user
Buy both options and save £75
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Require a complete CRM package? View our Total CRM deals
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View other Legrand Add-Ons
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